CEIVA® Announces Customer Experience Enhancements
August 28, 2007 08:00 AM Eastern Daylight Time
CEIVA® Announces Customer Experience Enhancements
CEIVA Expands Digital Photo Frame Service, Features and Functionality for 2007 Holiday Season
LOS ANGELES–(BUSINESS WIRE)–CEIVA Logic, Inc. today unveiled its new customer-focused offerings and product advancements designed to enhance user experience with the patented CEIVA Digital Photo Frameâ„¢. Just in time for the 2007 holiday season, the new features and functionality include expansion of its world-class customer care team and free CEIVA software updates that are automatically sent directly to users’ frames.
As part of the new upgrades, CEIVA will be introducing a new easier to use Digital Photo Frame menu that features intuitive thumbnail browsing and streamlined menus making on screen navigation a breeze. Menus on the frames will also now be bi-lingual in English and Spanish. To expand users’ connectivity options, CEIVA has released its new EZ wireless connection update which allows them to effortlessly set up their CEIVA frames to connect to their wireless home network by employing a look-up browsing feature. The new software updates are included with all new frame purchases this holiday season as well as sent automatically to existing Digital Photo Frames through CEIVA’s optional PicturePlan® service.
“CEIVA supports a community of people who have discovered that sharing memories and experiences with family and friends truly enhances their lives. Our goal is to provide this community with the best way to enjoy and share their digital photos. We pride ourselves on going the extra mile to further develop useful features while at the same time offering unparalleled customer service,†said Dean Schiller, CEO of CEIVA Logic. “We place a tremendous value on fulfilling our customers’ needs and as a result, go far beyond other photo frame offerings. With CEIVA’s emphasis on connectivity and our dedicated focus on customer service, we are able to better understand our customers and provide them with a superior experience.â€
CEIVA will be extending weekday customer service hours and adding Saturday hours in order to accommodate increased holiday support needs. CEIVA customer care representatives are available by phone and on-line to handle basic questions, along with any inquiries related to technical aspects of the frames and PicturePlan®.
